Privacy Policy

Last Updated: 10-6-26

At Samar by Samra Shahrukh, we value your privacy and are committed to protecting the information you share with us. This Privacy Policy explains how we collect, use, store, and protect your information when you visit or make a purchase through our website.

1. INFORMATION WE COLLECT

When you visit our website, place an order, contact us, or interact with Samar, we may collect information including:

Full name
Email address
Phone number
Billing and shipping address
Order and purchase details
Payment and transaction information
Account information, if you create an account
Information you provide when contacting our customer care team
Website usage, device, and browsing information

We only collect information that is reasonably necessary to provide and improve our services.

2. HOW WE USE YOUR INFORMATION

Your information may be used to:

Process and fulfil your orders
Process payments
Arrange delivery and shipping
Communicate with you regarding your orders
Respond to enquiries and provide customer support
Improve our website, products, and customer experience
Send you updates, announcements, or marketing communications where permitted
Prevent fraud, misuse, or unauthorised activity
Comply with applicable legal and regulatory requirements

3. PAYMENT INFORMATION

Payments may be processed through third-party payment providers. Samar does not intentionally store complete payment card details on its own systems.

Your payment information may be handled directly by the relevant payment provider in accordance with its own privacy policy and security practices.

4. COOKIES

Our website may use cookies and similar technologies to improve functionality, understand website usage, remember preferences, and provide a better shopping experience.

You may be able to control or disable cookies through your browser settings. Certain website features may not function properly if cookies are disabled.

5. SHARING YOUR INFORMATION

We do not sell or rent your personal information.

We may share necessary information with trusted service providers who assist us in operating our business, including:

Payment processors
Courier and delivery partners
Website and technology providers
Marketing and analytics service providers
Customer service providers

These parties receive only the information reasonably required to perform their services.

6. DATA SECURITY

We take reasonable administrative, technical, and organisational measures to protect your personal information against unauthorised access, misuse, loss, or disclosure.

However, no method of transmission or electronic storage can be guaranteed to be completely secure.

7. MARKETING COMMUNICATIONS

If you choose to receive marketing communications from us, we may contact you regarding new collections, launches, offers, and other updates from Samar.

You may unsubscribe from marketing communications at any time by using the unsubscribe option provided or by contacting us directly.

8. THIRD-PARTY LINKS

Our website may contain links to third-party websites or platforms. Samar is not responsible for the privacy practices, content, or security of those third-party websites.

We encourage you to review their respective privacy policies before providing personal information.

9. YOUR RIGHTS

Depending on applicable law, you may have rights regarding the personal information we hold about you, including the right to request access, correction, or deletion of certain information.

To make a privacy-related request, please contact us using the details below.

10. CHILDREN'S PRIVACY

Our website is not intended for children. We do not knowingly collect personal information from children without appropriate consent where required by applicable law.

11. CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or applicable requirements.

Any updated version will be posted on this page with a revised "Last Updated" date.

12. CONTACT US

If you have any questions regarding this Privacy Policy or how your information is handled, please contact us:

Email: info@samarbysamrashahrukh.com

WhatsApp: 03338213155
Location: Gulshan -e-Iqbal, Karachi, Pakistan
Brand:Samar by Samra Shahrukh